Privacy Policy
Last updated: April 1, 2026
1. Introduction
This Privacy Policy describes how Unnamed Traveler Ltd. (“we,” “us,” or “our”) collects, uses, and shares information when you use the unnamed Traveler website and related services (the “Service”).
We aim to keep this policy clear and concise. If you have questions about anything below, contact us at legal@unnamedtraveler.com.
2. Information We Collect
We collect the following categories of information:
- Account data. Your email address and the authentication identifiers our auth provider (Supabase) generates when you sign in.
- Purchase data. A record of which city guides you have purchased and the entitlements associated with your account. Payment card details are handled by our payment processor and are never stored on our servers.
- Usage data. Pages and screens you view, places you save, A/B test variant assignments, and basic device and browser metadata (such as browser type, operating system, and approximate region) used to operate and improve the Service.
- Chat data. Prompts you send to the AI concierge feature, the AI’s responses, and the conversation history needed to provide continuity within a session.
- Cookies and local storage. Authentication session tokens, user preferences, and anonymized analytics identifiers.
3. How We Use Information
We use the information we collect to:
- Operate, maintain, and secure the Service.
- Personalize your experience (for example, surfacing your saved places).
- Process purchases and grant the entitlements you purchase.
- Send transactional communications such as purchase confirmations and magic-link sign-in emails.
- Improve our curation, content, and product based on aggregate usage patterns.
- Detect, investigate, and prevent abuse, fraud, and security issues.
- Comply with legal obligations.
4. Third-Party Services & Sub-Processors
We rely on the following third parties to operate the Service. Your data may be processed by them solely as needed to provide the Service to you:
- Supabase — authentication and database hosting in the United States.
- Sentry — application error monitoring and performance telemetry.
- Google Maps Platform — map tiles, place data, and place photos. Your interaction with map features is also subject to Google’s privacy policy.
- Google Gemini (@google/genai) — powers the AI concierge chat. Prompts you send to the concierge, along with relevant context, may be transmitted to Google for processing.
- Our payment processor — processes purchases and handles card data on our behalf.
This list may change as our infrastructure evolves. We will update this policy when sub-processors change in a way that materially affects the handling of your personal data.
6. Data Retention
We retain account and purchase data for as long as your account is active and as needed to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. Chat history is retained to provide conversation continuity and improve the AI concierge experience.
You can request deletion of your account and associated data by emailing legal@unnamedtraveler.com.
7. Your Rights
Subject to applicable law, you have the right to access, correct, or delete the personal data we hold about you, and to request a portable copy of certain data. To exercise any of these rights, email legal@unnamedtraveler.com.
For US users covered by the California Consumer Privacy Act and similar state laws, you also have the right to know what categories of personal information we collect, to delete that information, to correct inaccurate information, and not to be discriminated against for exercising these rights. We do not sell your personal information.
8. Children
The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, contact us at legal@unnamedtraveler.com and we will delete it.
9. International Users & Data Transfers
The Service is operated from, and your data is processed and stored in, the United States. If you access the Service from outside the United States, you acknowledge that your information will be transferred to and processed in the United States, where data-protection laws may differ from those of your country.
10. Security
We use industry-standard technical and organizational measures, including encryption in transit and access controls, to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. Notify us promptly at legal@unnamedtraveler.com if you believe your account or data has been compromised.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will revise the “Last updated” date at the top of this page and, for material changes, will provide additional notice through the Service or by email. Your continued use of the Service after the effective date of an update constitutes your acceptance of the revised policy.
12. Contact
For questions about this Privacy Policy or to exercise your privacy rights, contact us at legal@unnamedtraveler.com.